donation
After The Regretsy and Diaspora Account Freezes, We
Source: http://techcrunch.com/2011/12/06/paypal-account-freeze/
Hey PayPal, do you realize people no longer trust you? By heartlessly freezing the accounts of legitimate causes, you’ve shaken our confidence. By releasing the funds only in response to public pressure, you’ve shown that your policy enforcement is erratic and our money can disappear on a whim. The account freezes have become such fiascoes that they transcend the facts. Even if you’re boxed in by the law, even if these companies accidentally misused your product, it doesn’t matter. The public’s perception is that there’s a risk in keeping money with PayPal. If something doesn’t change, startups, causes, and merchants will start processing donations and payments elsewhere.
Today’s blunder where you froze the account of Regretsy as it tried to buy toys for poor kids is going to stick in people’s minds for a long time. It follows you freezing accounts of open source social network Diaspora, Minecraft creator Markus Persson, and social network for models Zivity. I won’t even get into your controversial stance on Wikileaks.
Sure, we don’t hear about the countless people you save from spammers, fraudsters, and thieves. But again, this is a public relations issue, and you need to be winning the hearts and minds. You’re essentially a bank, and banks are built on trust. That trust erodes with every errant account freeze. If I was an organization depending you, I’d be worried, and would consider withdrawing all my money. Unfortunately, that very action could lead my account to be frozen.
So get smart, and change how you deal with these issues. Here’s how:
1. Appoint a rapid response team to either pre-approve or immediately review any high-profile or contested account freezes.
2. Change your system to prevent people from using the Donation button if they aren’t a non-profit, or accidentally misusing any other feature.
3. Clearly explain to users that rapidly withdrawing large sums of money may trigger an account review, and suggest they regularly withdraw smaller sums instead.
This isn’t a comprehensive list, but it would probably help you avoid of large volume of erroneous account freezes. If some of these measures are already in place, they’re not working properly. Also, be less of a grinch. You’re a giant company, you could afford to give those Regretsy kids some extra toys or provide some token of good faith to those you’ve screwed.
PayPal, you’re the incumbent, and people are slow to switch to an unproven smaller payment service. But considering WePay dumped a 600 lb chunk of frozen money in front of your conference, startups are gunning for you. That first-mover advantage won’t hold up forever. As more commerce moves online, you’re going to have to uphold the trust of mainstream users that are highly influenced by bad press. And right now, you’re on thin ice.
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The JKWeddingDance video was real; the viral effect was MANUFACTURED – Post 1 of 2
originally investigated and reported on Friday July 31, 2009 by Augustine Fou, with Tugce Esener @tesener
Several friends and colleagues had the same reaction when they found out about this video — that it was at such a high view count already and we were late to the party of finding out. Then we did some more digging — digital forensics :-) And this is a case where a viral hit was indeed successfully manufactured. There’s something to be learned from all this – how to successfully manufacture a viral video sensation and make viral profits.
Related: How to manufacture a viral video sensation and make viral profits – Post 2 of 2
Chris Brown is successfully tapping into the viral halo of a funny video that coincidentally used his song.
ReadWriteWeb article on how rights owners (Sony, Chris Brown) can make viral profits on other people using their work instead of suing them - http://bit.ly/KA3HI
The video was real. But promotional activities (possibly/likely paid) created the initial viral effect (led to the tipping point of the viral effect) which then got carried a further by people thinking they were simply late to the party, including myself (e.g. 440k bit.ly clicks and 3k detectable retweets out of the 13M views). The numbers don’t jive.
The viral halo has added 1 million more views to the video from August 1 – August 2. (13.1 M to 14.5 M)
Ten ELEVEN TWELVE THIRTEEN proof points to follow, each with screen shot to illustrate.
1a. anyone notice that the “Forever” soundtrack is remarkably consistent throughout the video as if it were dubbed or added in after the original footage was shot. The sound is too consistent in volume and loudness to have come from a built-in, on-camera microphone. At the very end of the video, once it cuts back to the couple at the altar the sound quality goes back to the echo-y, tinny sound of an on-camera mic.
1b. The “TheKHeinz” user on YouTube was registered on July 19, 2009, the day the video was posted. We usually look for clues like this to detect “plants” by PR agencies. This is an issue of trust — a user “CmdrTaco” on Slashdot has been around the forums for years, made hundreds of posts, and was rated by the community very highly. PR agencies trying to seed stories have to create new user accounts during the PR campaign (recent registration date) and have made no other posts or uploads before (no history).
2. The social intensity detected in all of the top social venues like Technorai, Delicious, Reddit, Digg, etc. indicate there was not enough organic sharing to support a view count of 13 million views in 11 days (updated: 14.6 million today August 2, 2009).
a) Bit.ly shows only 447k clicks on the shortened URL
“At Fortune’s Brainstorm:Tech conference Ashton Kutcher effectively took credit for boosting the views from – in his words – 12,500 views before he tweeted the link – to some 1.2 million views 12 hours later…”
Well, unfortunately he used a bit.ly link which provides public analytics on how many people clicked. Most tweets result in immediate traffic, which then tails off immediately after the tweet falls off the first page. In his case, look at the following bit.ly stats URL and click “past month” to see the peak clicks on July 23. All he can actually claim is that his tweet drove a peak of about 100,000 clicks on that day not 1.2 million 
http://bit.ly/info/Z7vMw
too bad Ashton. next time you make a BMOC claim, be sure to use a non trackable method, so analytics won’t “out” you so easily.
after only 3.5 days of retweets the twitter intensity died off to next-to-nothing; if this were a truly viral video, carried forth by real people (and not by paid PR support and paid media) the retweet intensity would remain high. As of August 21, there are over 21M views on the video and the 505k retweets does not show actual organic support for that number.
b) Twitturly shows only 3 thousand retweets on the YouTube URL itself
c) Delicious shows only 447 bookmarks of the video itself
d) Reddit only shows 673 thumbs up for the video itself
e) Technorati shows only 277 blog mentions of the video itself — this could be undercounting if blogs used URL shorteners. But if you look at the blog intensity results (below) sorted by blogs with most authority the blogs have very little authority (i.e. influence or size of audience).
– these are real indications of interest by real people. The social intensity of the passalong for this video does not substantiate the huge number of views in 11 days.
What we are seeing now is the additional viral halo, as the momentum is sustained by large media outlets reporting on the story — even Google Blog blogged about it (boasting about the success of YouTube advertising in driving revenues). Of course TechCrunch is right that viral videos can be monetized: http://www.techcrunch.com/2009/07/30/youtube-viral-wedding-videos-are-great-for-advertising/ )
3. Twitter shows nothing in the top “trending topics” related to this video – indicating few people are actually tweeting about it — if this video is SO viral (13M views in 11 days) then it has GOT to show up on a scan of social intensity. (see screen capture below)
July 31 (Friday) August 2 (Sunday)
4. The original video was posted July 19, 2009. The people from the video appeared on NBC’s Today Show and danced around Rockerfeller Center on July 25th (6 calendar days after posting). Today Show staff may be great at spotting news, but to get all the wedding party from the wedding to re-enact the dance on the Today Show in 6 calendar days — too good to be true? Hmm…
5. Out of all the wedding videos on YouTube, how did Chris Brown detect this particular one that used his song. @glenngabe noted that there are song detection mechanisms - ContentID - which detect the pattern of the copyrighted song and report that to the rights owners. We know there are hundreds, if not thousaands, or really funny wedding home videos — America’s Funniest Videos has been running for years and years on TV showing funny wedding blooper videos that people submitted to them.
6. ALL TEN of the top viral videos on AdAge’s Viral Video Chart took around 3 – 6 months to achieve full viral effect — not 6 days. See all 10 videos’ stats, as reported by YouTube at the following link. This video has not shown up at all on the list of Adage viral videos.
AdAge Top Viral Videos all take 3 – 6 months to reach full viral effect
7. From @RedW0rm – YouTube Declares Wedding Video a Financial Success – http://bit.ly/9ZUtu
8. also check the velocity of this http://twitter.com/#search?q=jkwedding or this http://twitter.com/#search?q=jkweddingdance notice the tweets are not seconds apart but hours apart. Something that achieved 13M views in the 11 days since posting would show far higher velocity or twitter intensity.
9. For a top-trending topic on twitter, there is usually correspondingly high search volume that is detectable. At first glance, terms related to this viral video like “jkwedding” or “jk wedding dance” all seem to spike. But if you put it against even “Corazon Aquino” (one of the top trending topics NOW on Twitter) those JK wedding search volumes are dwarfed. (see chart below).
10. Google only reports 366 links to the video and most of them are not even important websites (see Alexa blue bar)
11. The video itself has no honors and no stats (yet); YouTube stats are conveniently turned off. Other videos have their stats graphs publicly available.
12. see the fine print in the YouTube description — For more information or to make a donation towards violence prevention please visit our website: http://www.jkweddingdance.com/ – why would a normal wedding video ask people to make a donation towards violence prevention? (see screen capture below), the WHOIS record shows the domain jkweddingdance.com was created 29-Jul-09 — today is 31-Jul-09
Updated: This was circumstantial evidence. A source confirmed that Jill is studying patterns of violence propagation for her PhD. Their choice of charity was their own choice. And the site was set up to help that cause.
Conclusion? The video itself is real, made by those nice people in the wedding. They may not even realize why or how their wedding video went viral (and the tens of thousands of other wedding videos on YouTube did not). On the Today Show, “The couple told Lauer they were surprised at the video’s popularity” (also see NY Daily News article – http://bit.ly/OA3iG )
Related articles:
ReadWriteWeb – Build Profit Not DMCA Suits
WSJ – YouTube Declares Wedding Video a Financial Success
PSFK – Co-opting Viral Hits to Sell More Music
TechCrunch – YouTube: Viral Wedding Videos Are Great For Advertising
Huffington Post – Viral Wedding on YouTube Drives Buyers to Chris Brown Music
Digital Consigliere
Dr. Augustine Fou is Digital Consigliere to marketing executives, advising them on digital strategy and Unified Marketing(tm). Dr Fou has over 17 years of in-the-trenches, hands-on experience, which enables him to provide objective, in-depth assessments of their current marketing programs and recommendations for improving business impact and ROI using digital insights.
http://twitter.com/acfou
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