measurement

1 Million Fewer American Households Watched TV Last Year

Source: http://www.businessinsider.com/1-million-fewer-american-households-watched-tv-last-year-2013-2

Nielsen last week took a symbolic step toward helping the biz monetize TV viewing done via the Internet. But reaction to the ratings service’s decision to add Internet-connected TV sets to its formal definition of a “TV household” was muted among execs because it addresses only part of the vexing measurement challenges facing traditional TV nets.

Nielsen had been grappling with adjusting the definition in order to count homes that only receive programming via broadband connections as part of the universe of TV homes. The decision unveiled to TV and advertising execs on Thursday had been expected (Daily Variety, Jan. 10).

New definition doesn’t encompass homes where viewers only receive TV via tablets and smartphones.

Underscoring the shift in behavior, Nielsen’s estimate of the number of U.S. TV households has dropped in recent years, sliding from 115.9 million in 2011 to 114.6 million in 2012.

And some can be attributed to cord-cutting and “cord nevers,” or the rise in the number of younger viewers who rely on Internet-delivered sources and have never subscribed to cable, satellite or telco service.

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Tuesday, February 26th, 2013 news No Comments

A Leak From The USA TODAY Shows How The Kindle Fire Is Blowing Away Other Android Tablets (AMZN, APPL)

Source: http://www.businessinsider.com/a-leak-from-the-usa-today-shows-how-the-kindle-fire-is-blowing-away-other-android-tablets-2012-2


Here’s an interesting look at how the platform wars are playing out across smartphones and tablets.

GeekWire landed an internal slide from USA Today that lists how many times its application has been downloaded. USA Today has a wider, more geographically diverse readership than most other newspapers, giving us insights into the ecosystem that we might not get from the typical measurement companies.

If USA Today’s internal statistics are any indication, the Kindle Fire is blowing other Android tablets out of the water. The slide shows 260,000 downloads of its app for Kindle Fire compared with only 130,000 for other Android tablets. That’s a two-to-one ratio.

The Kindle Fire still trails the iPad by some ~2.6 million downloads, but that’s unsurprising. What’s more impressive is how much headway the Kindle Fire has made in the short time since its release.

Further, you can see that the iPhone app is still beating the Android app in downloads. And Windows Phone has a lot of work to do.

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Friday, February 10th, 2012 news No Comments

Marketers Lack Standard Social Media ROI Metric

Source: http://www.marketingcharts.com/direct/marketers-lack-standard-social-media-roi-metric-20834/

Marketers currently have no standard measurement of social media success, although all of those that do not define return-on-investment (ROI) in the classical way still believe that social media benefits their business, according to survey results released in January by Wildfire. The top metrics used by social media marketers for ROI are increased fans, likes, […]


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Sunday, January 22nd, 2012 news No Comments

Google+ Grows Worldwide Users From 65 Million In October To 67 Million In November

Source: http://techcrunch.com/2011/12/22/googlesplus/

oasis.12.21.11

There are lots of third-party guesstimates floating around about Google+ traffic. Are users losing interest like search trends seem to show? Has the service grown to 150 million active users like this research firm thinks? I’ve gotten new numbers from comScore, which is arguably the best third-party measurement firm for web traffic in the world.

It shows that Google+ grew from 65 million unique visitors in October to nearly 67 million in November. This is purely based on traffic to the plus.google.com subdomain, comScore’s Andrew Lipsman tells me today. So it doesn’t include the many Google+ feature injections that the search company has administered to its other properties over the last months. Some people have suggested that Google+ is as barren as a desert — this is at least an oasis.

Here’s how the service stacked up against competitors last month.

The depressing significance for those people out there wishing for Google+ to either die off or kill their rivals is that neither appears to be happening. Just some slow and steady growth, which is overall good for Google considering the vast resources and focus that it’s bringing to bear on the effort. Ultimately, Google+ doesn’t have to dominate now, it just needs to keep growing and getting better over the coming years in order to be a real alternative to Facebook and everyone else.

And now, the usual data caveat: Obviously comScore, like any other third-party, doesn’t have the same access to data as Google itself, so don’t assume these numbers are 100% right. But still they’re worth paying attention to, since Google doesn’t share much about how it’s doing. The last time the company released anything, it said it had 40 million registered users during its earnings call in October. That’s not directly comparable to this, but could indicate that there’s been more significant growth over the fall. Also, for more on worldwide social networking trends, check out our coverage of comScore’s 2011 social report from yesterday.

[Oasis image via Freshpics]



drag2share – drag and drop RSS news items on your email contacts to share (click SEE DEMO)

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Friday, December 23rd, 2011 news No Comments

Net Promoter Score (NPS) – A Metrics “Sacred Cow” That Should be Slaughtered?

My main issues with the Net Promoter Score (NPS) is that it doesn’t tell me anything new, is based on flawed math, the number cannot stand alone, and is not actionable (does not tell marketers what to go do).

Read More about Net Promoter Score Challenges

Thanks for all the retweets!

ZebraBites@adamferrier Another one for the NPS collection; http://www.clickz.com/3635696 (via @jhenning and @acfou)

acfouIt’s an “it is what it is” metric (which isn’t actionable) – #netpromoterscore #netpromoter #NPS – http://bit.ly/6EYyc

spiralsThought provoking Net Promoter article http://www.clickz.com/3635696 -Good idea to use search as an indicator of customer satisfaction

VirtualMRRT @berniemalinoff: RT @JHenning @acfou: Net Promoter Score (NPS) is synonymous with “useless” http://tr.im/Fgv3

seangibRT @glenngabe: What’s Wrong With the Net Promoter Score http://bit.ly/84Jh2P via @acfou on ClickZ – some interesting comments as usual w …

glenngabeWhat’s Wrong With the Net Promoter Score http://bit.ly/84Jh2P via @acfou on ClickZ – some interesting comments as usual w/Dr. Fou. 🙂

MetriclyWhat’s Wrong With the Net Promoter Score – http://bit.ly/8U3VVD

christinet6dOh snap… RT @lizapost What’s the value of the Net Promoter score? According to @acfou, not much. ‘http://bit.ly/6EYyc

lizapostWhat’s the value of the Net Promoter score? According to @acfou, not much. ‘What’s Wrong With the Net Promoter Score’http://bit.ly/6EYyc

berniemalinoffRT @JHenning @acfou: Net Promoter Score (NPS) is synonymous with “useless” http://tr.im/Fgv3 || healthy debate pros/cons of #NPS

contactjrFrom @acfou: What’s wrong with the Net Promoter Score? http://bit.ly/17ahJC

Noakesi@holycow RT @jonnylongden: RT @rj_berg: Great article on some of the problems with Net Promoter Score (NPS) http://bit.ly/2h5jot#measure

acfouNet Promoter Score (NPS) like brand sentiment scores are oversimplified averages that are not actionable – http://bit.ly/6EYyc

ju2ltdRT @jonnylongden: RT @rj_berg: Great article on some of the problems with Net Promoter Score (NPS) http://bit.ly/2h5jot #measure

jonnylongdenRT @rj_berg: Great article on some of the problems with Net Promoter Score (NPS) http://bit.ly/2h5jot #measure #retail – why use this?

Adtraction_RAJ_What’s Wrong With the Net Promoter Score http://bit.ly/17ahJC (mmm)

KarmaMediaLabs#NetPromoterScore not all it’s cracked up to be? Decide for yourself: http://bit.ly/17ahJC

EricheadRT @rj_berg: Great article on some of the problems with Net Promoter Score (NPS) http://bit.ly/2h5jot #measure #retail – why use this?

PeteHealyNet Promoter Score = useless; replace w/ search volume. Augustine Fou @acfou http://www.clickz.com/3635696 Your thoughts? #in

helena_chariRT @mrnews: #NPS ‘tells you the obvious, isn’t predictive, doesn’t answer the “So what?” question.’ http://bit.ly/1DqmgD (via @DavidPenn

makingcjcAn it is what it is” metric…debate on the Net Promoter score. http://www.clickz.com/3635696

DannyGavinRT @EstherSteinfeld Interesting read: “What’s Wrong with the Net Promoter Score?” @acfou says, “So many things.”http://bit.ly/1ojkfk

ZaliciousRT @kevinertell: This is an excellent article on ClickZ: What’s Wrong With the Net Promoter Score http://www.clickz.com/3635696

hellosmalldogArticle about NPS is interesting – thanks to @mjayliebs for CCing us! We’re reading it now. (via @acfou, @wimrampen)http://tr.im/Fgv3

bigmacherRT @kevinertell: This is an excellent article on ClickZ: What’s Wrong With the Net Promoter Score http://www.clickz.com/3635696

DavashRT @rj_berg: Gr8 article: problems w/Net Promoter Score (#NPS) (http://bit.ly/2h5jot ) #measure [A grad of stats 101 could see all of this]

BobbleHeadGuruRT @rj_berg: Gr8 article: problems w/Net Promoter Score (#NPS) (http://bit.ly/2h5jot ) #measure [A grad of stats 101 could see all of this]

EstherSteinfeldInteresting read: “What’s Wrong with the Net Promoter Score?” @acfou says, “So many things.” http://bit.ly/1ojkfk

kevinertellThis is an excellent article on ClickZ: What’s Wrong With the Net Promoter Score http://www.clickz.com/3635696

rj_bergGreat article on some of the problems with Net Promoter Score (NPS) http://bit.ly/2h5jot #measure #retail

mjayliebsRT @wimrampen: Net Promoter Score (NPS) is synonymous with “useless” http://tr.im/Fgv3 (cc @hellosmalldog)

jestodcWhat’s Wrong With the Net Promoter Score http://www.clickz.com/3635696

jonathanmendez“NPS is what I call an “it is what it is” metric — it tells you the obvious” http://bit.ly/6EYyc

mrnews#NPS ‘tells you the obvious, isn’t predictive, doesn’t answer the “So what?” question.’ http://bit.ly/1DqmgD (via @DavidPenn1@jhenning)

DavidPenn1RT @jhenning RT @acfou: Net Promoter Score (NPS) is synonymous with “useless” http://tr.im/Fgv3 Maybe we need to take it less literally?

wimrampenRT @JHenning: RT @acfou: Net Promoter Score (NPS) is synonymous with “useless” http://tr.im/Fgv3

NicoPeruzziPhDRT @JHenning: RT @acfou: Net Promoter Score (NPS) is synonymous with “useless” http://tr.im/Fgv3 – the emperor has no clothes…

JHenningRT @acfou: Net Promoter Score (NPS) is synonymous with “useless” http://tr.im/Fgv3 Builds on my criticisms with some of his own.

acfouNet Promoter Score (NPS) is synonymous with “useless” (is based on bad math, is not actionable) – what say you? http://bit.ly/6EYyc

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Friday, November 20th, 2009 digital No Comments

I know I am wasting my ad dollars…

I know I am wasting half of my ad dollars; I just don’t know which half — is more like “I know I am wasting 99% of my ad dollars and I know which 99%”  — banner ad click through rates are generously at 1%, which means the other 99% is known to be wasted — no more guessing necessary.

Digital advertising is more efficient than traditional advertising and is more measurable (despite being called “unmeasured” media by traditional measurement purveyors — you know who you are). In traditional advertising the advertiser pays for 100% of the media costs (e.g. pay to air the ad on TV, pay to print the ad in magazines, pay for banner ad impressions). If banner ad click through rates are an indication of what percent of targeted users actually like the ad, then only 1% like the ad or the message. So the other 99% either didn’t like it, didn’t see it, or didn’t think it was relevant at the time.

Google changed the game by charging advertisers only for the 1% that clicked (pay per click) not for how many times the ad was aired (impressions, pay per thousand). If advertisers are paying only for the click and not for the 99% other impressions that did not get any clicks, then the 99% of waste is eliminated — making the entire system more efficient.

Now that advertisers have a way to pay for ONLY the “audience” that wants what they are advertising (they show this interest by clicking) there is no need to re-aggregate audiences. When a user searches for something, that is when they are interested or are researching. That is the only time advertisers need to show ads. Any other time, it would be wasted. Large audiences were useful in the “olden ages” of television, print, radio, and banner ad advertising. Large audiences are no longer necessary because advertisers should only care about the 1% that may be interested anyway. Advertisers can save the 99% of media cost that is known to be wasted — good for the advertiser, bad for the media companies.

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Monday, July 13th, 2009 digital No Comments

Dr. Augustine Fou is Digital Consigliere to marketing executives, advising them on digital strategy and Unified Marketing(tm). Dr Fou has over 17 years of in-the-trenches, hands-on experience, which enables him to provide objective, in-depth assessments of their current marketing programs and recommendations for improving business impact and ROI using digital insights.

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